Salon Policies

Out of courtesy for your stylist, we ask for 24 hours' notice for any cancellation or reschedule. Without at least 24 hours' notice, you will be responsible for 50% of the scheduled service, and this includes no-shows and last-minute cancellations. Because our stylists are in high demand, we require a credit card to hold each reservation.

If you are more than 15 minutes late, we may not be able to provide the service you were scheduled for, and a cancellation fee will apply. This policy respects the time of our artists and of the other guests waiting for appointments.

All appointments must be confirmed within 48 hours to reserve the time for the scheduled service. An appointment that is not confirmed is automatically canceled for that day.

Deposits are not refunded. You may apply a deposit to a future reservation within 2 weeks. Deposits are non-transferable if the appointment is no-showed or canceled without the required notice.

Deposits made for a color or extension appointment during an in-house consultation are non-refundable and can only be transferred with management's approval.

There are no refunds on any hair color, hair extension or eyebrow service. If you are not happy with your service, let us know within 10 days and we will make any adjustments needed so you leave feeling amazing.

Color, keratin and extension services are guaranteed only when you use the shampoo and conditioner your stylist recommends, purchased from Hello Beautiful. Without them, redo services are not complimentary.

No color service is guaranteed if box color is present in your hair. Some complex color goals take more than one visit, and your stylist will tell you up front if yours cannot be reached in one sitting.

A redo service carries a small per-bowl fee for the color needed to make the adjustment. It does not include a full blow-dry, and we are happy to blow-dry the front pieces so you can see the finished result.

Every ticket includes a salon scale charge, which bills accurately for the product your service uses.

Hair care products can be exchanged within 30 days for an item of the same value.